Voitekk Softsol - Software Based Telephony Products Enclosing Every Node of Communication
Elements Influencing Voitekk’s Uniqueness
Voitekk stands unique in charging no indirect costs for implementing solutions. Indirect costs comprise investing or licensing windows copies and licensing windows server copies. Since the products and solutions are compatible with android and iOS, the suite takes the edge as a browser based solution. Voitekk’s telephony solutions benchmark the scalability parameter by allowing a server to take 1000 calls at a time while having 200+ users logging into one single server. Such capacity for one server is astoundingly helpful in saving cost on hardware investments. Other exceptional features such as embedded call billing software bestow customers with the facility to give chat support to customers through specifically designed websites.
“Ours is a very open ended solution, so you can make and bake our solution depending on the customer’s needs, because we purely work on APIs”, says Anup Singh, Business Head, Voitekk.
Being a major manufacturer of headsets for BPOs, Voitekk also exports to Philippines. The company is a voice provider as its core competency, providing telephony minutes to destinations across the globe including US and UK. Voitekk’s BPO/KPO journey was incepted in 2012 when Contact centers were still in its infancy, ready to appear on the horizon for companies. Over the initial years, the company remained consultants to over 10+ Contact Centers providing assistance to setup and initiate operations. “Our experience in setting up numerous different centers and dealing with their diverse challenges gave us invaluable insights and learning into key industry functions”, says Anup. Voitekk is one of the prime distributors for Plantronics (a US based headset manufacturing brand) marketed along with the dialer products. Additionally, the company extends its services to run a BPO for organizations looking towards outsourcing. Such comprehensive pointers conclude to testify Voitekk as a one point-shop for setting up and outsourcing a call center.
In the recent past, IT-Voice infrastructures have been optimized by Voitekk telephony product implementations in contact centres and Indian telecom sector. Carrying a mindset to launch the product in Hong Kong and US by the close of the 2017 financial year, Voitekk is confident to take the solution international over Cloud and availing it in the domestic market as per TRAI compliances.
Voitekk SoftSol provides end-to-end call center solution
Being a major manufacturer of headsets for BPOs, Voitekk also exports to Philippines. The company is a voice provider as its core competency, providing telephony minutes to destinations across the globe including US and UK. Voitekk’s BPO/KPO journey was incepted in 2012 when Contact centers were still in its infancy, ready to appear on the horizon for companies. Over the initial years, the company remained consultants to over 10+ Contact Centers providing assistance to setup and initiate operations. “Our experience in setting up numerous different centers and dealing with their diverse challenges gave us invaluable insights and learning into key industry functions”, says Anup. Voitekk is one of the prime distributors for Plantronics (a US based headset manufacturing brand) marketed along with the dialer products. Additionally, the company extends its services to run a BPO for organizations looking towards outsourcing. Such comprehensive pointers conclude to testify Voitekk as a one point-shop for setting up and outsourcing a call center.
In the recent past, IT-Voice infrastructures have been optimized by Voitekk telephony product implementations in contact centres and Indian telecom sector. Carrying a mindset to launch the product in Hong Kong and US by the close of the 2017 financial year, Voitekk is confident to take the solution international over Cloud and availing it in the domestic market as per TRAI compliances.
